This is not a resume. It's an operating history: what was broken, what I built, and what changed. Across media, IT services, home services, marketing and banking, the lever is always the same: clarity, accountability and systems.
Fast-growing media brand, no production system. Owned operational execution end to end: consistent production, publishing cadence and multi-platform delivery.
Creative agency with concurrent client projects and tight deadlines. Led end-to-end execution across video, podcast and digital content as the operations bridge between clients and creative teams.
IT services firm where leadership couldn't trust its own data. Implemented SOPs and workflows to fix coordination and CRM data integrity, and rebuilt leadership reporting.
Marketing operation with disconnected tools and manual busywork. Ran marketing and operations workflows: campaign execution, reporting and client communications, keeping strategy and execution aligned.
A CEO drowning in execution: calendar, vendors, lead tracking and internal coordination all ran through him. Became the right hand: priorities, cross-department execution and SOPs across lead management, marketing ops and backend systems.
High-net-worth client servicing under strict compliance and confidentiality standards. The place where I learned what holding a standard actually means.
Customer success and data teams needing structure. Oversaw performance and execution with structured communication and documentation systems.
Every engagement starts the same way: a call, a clear-eyed look at your operation, and a first move.